Trust and 21st Century Public Management

managementIn Public Administration we run into the topic of trust a lot. In a book chapter titled “Trust and 21st Century Public Management,” in the new edited volume Governance and Public Management: Strategic Foundations for Volatile Times (New York: Routledge, 2014), Professor Ernita Joaquin invited reflections from the perspectives of the two parties – public managers and citizens – that are locked in the grip of declining trust. What diminishes and what breeds trust? Bureaucratic missteps (or the perception of such) often create disillusions with the public, yet trust is essential to make learning in agencies occur. Ideological leanings and economic downturns also could easily tip the balance between a supportive and a hostile public. Using lessons from the implementation of the last few decades’ federal management reforms, Dr. Joaquin prescribes inward and outward strategies to help managers and citizens foster trust that is necessary to surmount the challenges of public management today.


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